Our bureaucracy does not improve?

It is a major character in the stabilization of society, which helps in building a harmonious society by resolving social conflicts and tensions. It contributes to the renewal of the social contract by effectively playing the role of initial contact between citizens and the state. Whatever form politics takes, it helps legitimize the political system by distributing its values. Understanding this importance, 'Karmacharitantra' is called the 'fourth branch of government'. Government is a three-horse chariot – executive, legislature and judiciary. However, all these three horses cannot operate without bureaucracy. No matter how good a government is, it will fail if it does not know how to manage the bureaucracy. That is why it is said that government cannot be better than bureaucracy.

Nepal's bureaucracy, which is considered so important, is not loved by any section of the society. In the eyes of the citizens, the state and the government are the employees who should be contacted in their daily problems. Even in ordinary work, the credibility of the bureaucracy is falling in the eyes of the citizens as they are harassed and suffering. It seems that the employees raised by the people do not even have a general sense that we are the servants of the people. Why is our bureaucracy becoming so insensitive and ruthless? Is it because its foundation is based on ancient beliefs such as 'value neutral', shapeless and soundless and formal?

Even if this is the belief, being 'voiceless' does not mean being 'soulless'. Our bureaucracy is becoming a rigid institution devoid of compassion, human sensitivity. Value means being sensitive to the society and being responsible politics. Employees have a culture of working mechanically, misinterpreting the old belief that administration should pay attention to facts, means, and procedures. Administration scholar Herbert Simon has said, "To insist on facts does not mean that we devalue value." Employees are hired for society and will remain as long as society sees them as useful. An organization which is meant to serve the society cannot be an organization of the people, which is indifferent to the pain, suffering and problems of the society.

When an ordinary citizen comes to the office for public service, he also brings a 'report card' in his mind. The perception he brings to that card when he returns becomes the citizen's view of the government. Therefore, popular governments are required to prove their legitimacy by showing themselves popular. In this process, the UAE has arranged a 'happiness meter' to measure the happiness of the customers, some have started to involve them in the 'design' and 'delivery' of the service itself. The 720-degree evaluation system has also started to be practiced in the evaluation of employees, in which there is a role of customers, colleagues, subordinates, internal and external customers and suppliers. Such work is being done by the 'Innovation Driven Government', while the 'slow government' like ours has not been able to come out of the ancient administrative state.

Employees should think that they have an opportunity to serve the society by eating salary. Such an opportunity is not possible for other professionals. Working in the private sector is to earn one's profit while in government service is to work for the safety, progress and welfare of the society. That's why Janet Denhart and Robert Denhart, the pioneers of the new public service concept, said, "People are attracted to public service because they are motivated by the values ​​of public service." Those values ​​are to serve others, to make the world better and safer and to make democracy work.'' Hotel-like reception and bank-like service should be made the 'benchmark' for public service providers. Even small improvements in employee behavior can make a big difference in citizens' perceptions.

Nepal's bureaucracy is being discredited by self-worship, inertia, pomp and corruption. The main creeds of this organization like fairness, neutrality and objectivity are being lost. Organizational discipline and official dignity have also ceased to be followed. Offices have started operating under the control of middlemen. It is not an exaggeration to say this. If one observes in the transport office, Guthi Tehsil etc., it can be seen that the records and documents there are accessible to such middlemen. The files of common service users are made up of random tricks. Unnecessary documents are requested. It is becoming difficult to do work even in the work that can be done immediately without paying 'grease money' i.e. tea in our custom. A person who has suffered once comes to form the opinion that he should not hold a government office again.

Bureaucracy could not be the 'darling of the people', political leadership, private sector, intellectuals, scientists could not be loved by anyone. Politicians say that they are unable to function without the help of the bureaucracy. The private sector complains that bureaucracy is the main obstacle to private entrepreneurship. Intellectuals believe that this institution lacks knowledge. The famous scientist Albert Einstein said, "Creation is the age of all good works." If he criticizes the bureaucracy of Germany and America in such words, one can guess what the scientists of Nepal would have thought. The criticism of former prime ministers who have led the government is also interesting.

then Prime Minister Dr. Baburam Bhattarai said in an interview on July 30, 2069, "On the one hand, there is a good presence of very capable, honest, and diligent people in our bureaucracy, while the administration is fundamentally responsive and result-oriented instead of commanding and process-oriented." It is clear that it will be contradictory to talk about good governance and new Nepal without making a big fuss about the existing bureaucracy. Similarly, Prime Minister KP Sharma Oli said during his speech on the 6th Constitution Day 2077, October 3, "Our bureaucracy and the entire system of the state did not become an obstacle in the campaign to change the overall system. The question arises, which element is hindering the bureaucracy, which only participates in such a big change, to become the carrier of rapid development at a rapid pace? Former Prime Minister Pushpa Kamal Dahal while addressing the employees said that employees have a tendency to follow risks and should be able to take risks for the overall development. From these statements, it is clear that the political leadership is not satisfied with the bureaucracy. To break the story, bureaucracy is not loved in other countries either. Former US President Donald Trump has called this organization a 'deep state' to not intimidate elected representatives. Lenin said that the obstacle to development was the overburdened bureaucracy of the party. Tito accused the bureaucracy of becoming the new bourgeoisie. Lee Kuan Yew in his memoir "Singapore from Third World to First World" said, "What I have concluded from my experience of Asian development is that good government requires good people." No matter how good the system is, bad leaders harm the people

. The only reason for Singapore's growth is the ability of the ministers and the high level staff to support them. Since India is a huge country, the military power is bound to be huge. But due to complicated administration and suffocating bureaucracy, economic development will not happen. In Japan, it is not difficult to achieve economic development because the prime minister and minister are changing from time to time, but it seems that Japan's development is due to the efficiency of employees rather than politics.

Nepal's bureaucracy does not lack good employees. But their voices are not heard in the clamor of the selfish. Criticizing the bureaucracy should not hurt the sentiments of such good employees. Only if the organization can be improved, their voices, which are not heard now, will be heard properly. Such employees who say 'let's do something good' should keep pushing for self-improvement from within. From time to time, it is also seen that the bureaucracy is criticized from among the employees. Gayatri Lamsal, in an article titled 'When will employees become servants?', in the August 9th issue of Kantipur Daily, said, "There is more pride in us than the sense of service." It feels like a cat like a mouse to wait for the file to be processed. What has inspired us to be so ruthless?' In the same article, it is mentioned that the son suffered in immigration. This columnist also has his own bitter experience. Last June, I, son and daughter-in-law reached Tribhuvan International Airport to go to Vienna, Austria. When I sat at the immigration counter, the staff recognized me and immediately gave me 'clearance'. The son-daughter-in-law was in the next line and there was a dispute that the daughter-in-law was not allowed to visit Vienna. After another employee mentioned my family, a sudden 'clearance' was given. When such sad work is done by the immigration desk, Nepalis and tourists who go abroad and come to Nepal have formed a negative opinion about Nepal's bureaucracy.

Another incident happened one and a half years ago at the Dillibazar freight office. Since my mother-in-law has died, it is said that when the sons in America went to register the land, it was stopped because it was shown in red on the computer. Later, Rekhandas said that if he gives one lakh, the work will be done today. The news came to me and I complained to the then chief secretary over telephone that such an unethical act should not happen. The Chief Secretary has asked the Land Reforms Secretary to contact me. After talking to the secretary, the head of Dillibazar Malport office kept me in his room and completed the work. Being in the bureaucracy for a long time, even though my personal influence worked, my opinion about the bureaucracy became very negative. If a person like me, who knows the ins and outs of the bureaucracy and has been in its leadership for a long time, has such a complaint, how much will it bother the common people who have nothing to hold on to? Being in a high position, he is now feeling sorry for himself because he could not feel the suffering of the common people.

In a democratic system, public service is not the government's watch, but the citizen's right. But the bureaucracy is dominated by one-and-a-half smart employees who show their importance by explaining the process themselves, turning the file paper like a cube. Their language is not understood by the citizenry as it is a technical and administrative language. The bureaucracy that tries to gain sympathy by calling itself 'faceless' and 'voiceless' forgets that it is itself being 'headless' and 'soulless'. Like a 'headless nail' i.e. a nail without a head, the employees have become 'soulless' as they cannot be fired after permanent appointment. Such comments are not made with any bias towards the employees. The writer himself has worked in the civil service for four decades, so he feels familiar with this organization and has experienced the psychology, frustrations and convulsions well within it. It is the well-wisher who speaks the truth. Organizations that cannot adapt to

change will become extinct like the dinosaurs. Now our bureaucracy is like a dinosaur in a life and death struggle. The political and social environment is pushing him to transform himself. Today's democratic republic seeks citizen ownership of all public institutions. But bureaucracy seeks to serve in governance style. So will it be improved or reduced? There are only two options before this organization. What employees should think is that they are servants of the people and no one can be above the people. Bureaucracy is also responsible for transforming the public from a phantom public to a real public service. The American bureaucracy has come to be called more democratic than elected representatives.

because they have succeeded in playing a 'buffer role' in bringing the voices of those who are not represented by constitutional institutions to the policy makers. She did not seem to work in your self-purification and improvement. The culture of 'heedimoni' and internal areas are slowly invited by trying to stand in value of the democratic system. Therefore, they should be accountable to them by engagement in the organization and process. Must make your behavior and make a service personnel. In other occasions, it can be improved on behalf of behavior. & Nbsp; Spells by various organizations have not said good to the staff, and the agreement of the people's reactions were negative to starting themselves from within. This is not the case. Employee's work experts and advisors can be working to provide the private sector through private offers or personalization. Similarly, the employer 'is "unconditional (Dipfimusliginalization).' It is by stopping such work by itself.