The government claims that technical and legal reforms have been made to end the situation where work files get stuck, the work period is extended and the customer suffers.
The government has requested the common people to mention the names of such officials who are causing trouble by delaying their work at the appointed time and at the higher level. The Office of the Prime Minister and Council of Ministers issued a statement on Wednesday and said that technical and legal reforms have been made to end the situation where work files get stuck in public offices, prolong the work period and cause suffering to the service users.
It is mentioned in the statement that the services provided to the affiliated service users from all agencies and levels of the local, state and central government should be made compulsory at the specified time. The Prime Minister's Office has asked the service recipient to immediately inform the higher level of all the details about which employees did not work, what the reason for not working, if they do not work within the specified time.
"All ministries, chief minister's offices of all provinces and executive offices of local levels are requested to coordinate computerized information technology with citizens' applications to provide speedy public services," the statement said.
It has already been reported that by amending the Good Governance Act 2064, the government has provided that all work should be done within 7 days except for the period specified in the law. It is said that if the service user does not work within the specified time or informs the public officials at the higher level about any matter, they can file a complaint at the Hello Government Room (toll free number 1111 or email) in the concerned Ministry or Secretary or Prime Minister and Council of Ministers Office.
Chief Secretary of the Chief Minister's Council of Ministers' Office in the province and chief district officer in the district can be referred to complaints about such officials. According to the Prime Minister's Office, such a rule has been introduced to discourage the tendency of public officials who are responsible for making decisions or performing tasks in accordance with prevailing laws and not to work on time.
The statement signed by Prem Prasad Acharya, Spokesperson and Joint Secretary of the Prime Minister's Office, states that regular monitoring will be conducted by the Prime Minister's Office and the National Vigilance Center to ensure that the performance and service are delivered within the specified time. At a time when voices are being raised that the government is not able to act in accordance with the people's demand, the ongoing reform plan has been put forward through an ordinance. Although the Prime Minister and Council of Ministers Office have been making such instructions, appeals and requests from time to time to maintain good governance, the implementation seems to be weak.
The government issued an ordinance last December through an ordinance to amend some Nepal Acts related to promoting good governance and public service delivery. The Ordinance amended the provisions of the Act on Good Governance Management and Operation and published a notice in the Gazette on December 29. Based on that, the Council of Ministers passed the Good Governance (Management and Operation) Third Amendment Regulation 2081 on Monday. In order to implement the provisions of the
regulations, it has been emphasized that the service delivery agencies should make maximum use of computerized information technology based on the availability of their resources and means. As the tendency of employees to ignore their responsibilities and take all matters to the Council of Ministers has increased, it is mentioned in the Good Governance Ordinance that the work edited by a gazetted officer of a special category is considered to be edited by the Government of Nepal.
