Immigration Chief Narahari Ghimire informed that the server was down due to a 'technical glitch'. According to him, the problem has been resolved and the service has resumed regular operations.
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The server at the immigration office at Tribhuvan International Airport was down for a while on Sunday, causing problems in the passenger screening process. According to the immigration office, the server was down for about half an hour. The problem occurred after 3:30 pm on Monday.
Immigration Chief Narahari Ghimire informed that the server was down due to a technical glitch. According to him, the problem has been resolved and the service has resumed regular operations.
A foreign airline employee at the airport told Kantipur that the server was down while 22 desks were operating on the departure side of the airport and 22 desks on the arrival side. Visa checks and other travel document checks were affected when the server was down.
Kathmandu Airport has been facing server down problems repeatedly in the past. Such a situation has been creating obstacles in the visa checks, passport verification and other immigration processes of passengers.
Currently, about 15,000 passengers travel to and from Tribhuvan International Airport on international flights daily. In addition, at least 90 international flights operate on a two-way basis at the airport daily.
Representatives of the concerned airlines say that a permanent solution or alternative is needed as problems with important systems such as servers during peak passenger traffic can lead to many long-term problems, including missing connecting flights for foreign passengers.
