AI technology company 'Tingting' has launched its AI-native call center solution 'Tingting Connect'. Challenging the traditional call center industry, which has been limited by seat count and expensive license fees for decades, the company has announced that it will provide this cutting-edge technology at zero cost.

While it has long been the practice of adding only a few AI features to old systems, 'Tingting' has developed this system by making AI the backbone. Intelligence is the foundation of the infrastructure in this system. It has the ability to automatically record every conversation, transcribe it in real time, and analyze customer sentiment instantly.

While only 2 percent of calls are manually checked in traditional systems, 'Tingting Connect' claims to analyze 100 percent of conversations and provide complete clarity in performance.

The main attraction is a special hardware unit called 'The Box'. The use of this hardware will keep all the company's communications and data safe within its own network. Since AI is processed without any external dependencies, it is considered extremely secure and reliable for banks and government agencies. It is seen as a revolutionary step towards 'Sovereign AI' for the financial and government sectors of Nepal.

Breaking the practice of charging per employee by traditional platforms, Tingting Connect has introduced the facility of 'Unlimited Extension'. Now businesses do not have to pay expensive license fees, but can expand their business according to the needs of their infrastructure. The company said at the public event, 'This is not just a concept, it is a fully operational technology.'