Of the insurance claims for damage to physical structures caused by the protests on Bhadra 23 and the protests on Bhadra 24, out of which 23.5 billion rupees were received in nine months, only about 7 billion rupees have been paid. According to the latest data from the Insurance Authority, insurance companies had claims worth 23.53 billion 26 million rupees. Of that, only 7.62 billion rupees have been paid so far. This is only about 32 percent of the total claims. Insurance companies have received 3,664 claims for damage caused by the Gen-G protests. 

Insurance companies and the regulatory body, the Insurance Authority, claim that the payments so far have been good. However, the private sector has complained that they have not received sufficient payments. Initially, most people received payments, but in recent months, some companies may not have made claims due to procedural reasons, said Kamlesh Kumar Agrawal, president of the Nepal Chamber of Commerce. “Insurance companies may not have delayed intentionally, but there was information that some insurance payments were delayed due to unavailability of documents,” he said, “but this is due to procedural reasons. Not intentionally.’ 

About a quarter of the insurance claims for the damage caused by the exhibition have been paid, but there are still outstanding claims, said Anjan Shrestha, president of the Federation of Nepalese Chambers of Commerce and Industry. ‘Despite not receiving all the insurance claims, the companies are rebuilding the damage on their own,’ he said. 

However, insurance companies have stated that they are paying for claims for which all the documents have been received and the evaluation has been completed. ‘The valuation report of the major claims is yet to come. Almost everyone has received some payment in advance. Since the evaluation work has not been completed, not all the payments have been made for the major claims,’ said Chunki Chhetri, former president of the Nepal Insurance Association. 

Chhetri says that the payments so far have been good. ‘The payments so far are very good. Because even though a claim of 23.5 billion has been made, in reality it is only 14/15 billion at most,’ said Chhetri. ‘Therefore, this payment so far should be considered good.’ 

The insurance company has stated that most of the payments have been made for the insurance company. According to them, although it does not take time to pay for insurance of completely damaged vehicles and property, the payment amount is not seen as much because it takes time for the surveyor's report to come for major losses. 

The regulatory body Insurance Authority has also stated that the payment so far should be considered satisfactory. The surveyor has not yet given a report on some major losses including the Hilton Hotel, Bhatbhateni. A high-ranking official of the authority says that the payment is low due to disputes over the claims of some companies. 

'A lot has been paid based on the number. Now, only a few but large claims are left to be paid,' the official said. 'After the study and filing of cases regarding the share trading of Himalayan Re-Insurance Company and its directors, other insurance companies were also worried for the last one or two months, so there was a delay in payment.'

The official said that the authority is now continuously calling insurance companies, reinsurance companies, etc. to the authority and instructing them to make payments quickly. The regulatory body Insurance Authority is of the opinion that the payment of claims made by insurance companies is satisfactory.  The Authority claims that insurance payments are made at the same pace in other countries with social and economic conditions like Nepal. The Authority has stated that initial assessment is required for claim payment and insurance payments have been made in cases where the assessment has been completed.

The highest amount of Rs 5.3166 billion of the claims paid so far is under property insurance (household property). Property insurance includes houses, apartments and other fixed assets. This insurance has received claims worth Rs 19.1296 billion in 721 claims. After property insurance, motor insurance has received the most payments. Of which, Rs 2.555 billion has been paid.