Himalayan Bank's core banking system has been disrupted for almost three weeks. Due to the problems in the system, service recipients who have been frustrated with the bank's app and online banking services have not only expressed their complaints on social media, but are also expressing their anger, saying that the bank is not taking responsibility for this problem.

What is the problem with the Himalaya Bank system? And is the National Bank, which regulates banks, aware of this? Himalayan Bank's core banking system has been disrupted for almost three weeks. The direct impact of this is being felt by the bank's mobile banking app and online banking service users. The bank is responding that the problem occurred while updating the system.

The bank had issued a notice about the system update on October 30. The notice mentioned that the banking service would be disrupted from October 3 to October 10 as the core banking software used by the bank was being upgraded from T-24 to R-23. But even after the period stated by the bank, the app and online banking service did not start completely. Then the bank issued another notice on October 13 and informed that the service had started from October 11. In that notice, an apology was made for the delay in the upgrade of mobile banking and online banking services with the aim of making them ‘timely, secure, quality and high-quality’.

Even after the bank announced that the service had been launched, service recipients not only made complaints public on social media that the mobile banking and online banking services were not working and that they were upset about it, but also went to the bank’s Facebook page to express their complaints and anger. According to technology experts, the bank said that after the number of complaints from service recipients started to increase, the bank did not allow or limited comments. However, the bank claimed that it did not close comments, but rather that ‘comment placement’ could not be done due to excessive pressure.

After complaints against the bank started increasing on social media, the bank issued another notice on October 20. In the notice, the bank admitted that all services could not be started effectively because the bank was using new software. However, that information also claims that all services have been started since Kartik 11, but while updating the core banking system, it is mentioned that there was a technical problem in the operation of mobile banking and online banking. 

Himalayan Bank's Information Officer Sunil Prasad Gorkhali, while talking to Kantipur, claimed that mobile banking and online banking started last Sunday night.  'There have been a lot of problems in the past 10/15 days.  We have installed new software.  There was a problem in mobile banking and online banking due to it not being 'compatible' with the new system,' he said, 'After a serious problem, the problem was resolved by calling a technician from Chennai, India (from the software provider company).  However, even now the problem of slow processes and hangs is still visible.  He claimed that these problems will also be resolved today. 

  Officials of the National Bank are also aware of the disruption of Himalayan Bank's services.  Under normal circumstances, there is a provision for banks to inform the National Bank if the service is disrupted for more than 24 hours. In accordance with the same provision, Himalayan Bank had informed the National Bank about the disruption of the service.