In the notification released by Nepal Telecom on Tuesday, it is said, ”The amount of the packages that the customers had to buy twice but were not used has been returned to the balance of the respective customers.”
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This week, on Monday, when the data of Nepal Telecom did not work, the company said that the amount of the data packages purchased but not used by the users has been refunded.
When the 4G and Volti services of the government telecommunication service provider were disrupted, some customers thought that their data was over and bought additional packs.
After two days of the problem, Telecom has informed that the amount of data packages that have been purchased but not used has been refunded .
Nepal Telecom announced on Tuesday, it is said, "The amount of the packages that were purchased but not used by the customer dignitaries has been returned to the respective customer's balance".
On Monday around 1:45 pm to 5:35 pm, millions of customers were affected when Telecom's 4G and Volti services were shut down. The company said that the service was interrupted when there was a problem in the interface between the core system and the billing system. This resulted in many customers repeatedly buying data packages, but not being able to use them .
