We use Google Cloud Translation Services. Google requires we provide the following disclaimer relating to use of this service:
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, expressed or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and noninfringement.
The number of complaints on the hotline service (1151) launched by the Ministry of Energy, Water Resources and Irrigation has been seen to be significant.
According to the ministry, the hotline service which was put into operation to solve problems such as delay in work, cutting off lights without notice, not getting meters, burning transformers, irregular meter readings and unnecessary hassles has been effective.
Energy, Water Resources and Irrigation Minister Deepak Khadka also directed to address the complaints of the people who came to the hotline as soon as possible. Ramkrishna Paudel, who is working in the hotline service, said that as soon as complaints are received, they are solving the problem by informing the head of the relevant office and distribution center. He said that 1,902 complaints were registered on the
hotline in the month of February alone. According to him, more than one thousand complaints have been received in the month of March. Among the complaints received on the hotline, there are more issues like burning transformers, falling poles, interruptions in electricity supply, low voltage. Apart from the
phone, customers complain through digital media such as Facebook and Viber. Most of the complaints came from Bagmati and Madhes provinces. Ek Bahadur Maharjan, working at the hotline, informed that more manpower has been mobilized to address complaints.
The delay in the district office has been reduced after the arrangement to complain directly to the ministry itself.
