According to the Kathmandu Valley Traffic Police Office, an average of 1,000 motorists who violate traffic rules are prosecuted through the citizen app. Since the implementation of the digital license system from last November, the office has said that half of the actions in checking an average of 1,800 to 2,000 vehicles are being done through digital chits.

On October 4, the government started a system of giving digital chits (e-challan) to motorists who violate traffic rules in Kathmandu Valley. According to Deputy Superintendent of Police (DSP) Ravin Karki, spokesperson of the Traffic Police Office, there has been a significant increase in the monitoring and enforcement of traffic rule violations after the implementation of the digital cheat system. "Earlier, only 200 to 300 traffic actions were taken per day, now we are taking action on an average of 900 to 1000 people per day through the Citizen App," Karki said, "Traffic police are encouraging drivers to download the Citizen App to make the digital system effective. No more downloading.' 

According to the Department of Information Technology under the Ministry of Communication and Information Technology, about 5.5 million users have downloaded the Citizen app. There are 49 lakh 10 thousand 596 downloads on Android, 6 lakh 12 thousand 115 on iOS and 23 hundred 27 on the web. Currently, 62 services and information from 32 agencies have been integrated into the app. Lately, the process of paying traffic fines has been included from the QR code on the digital license within the app. Police have started issuing digital tickets instead of paper tickets when motorists violate traffic rules. After the addition of Traffic Violation Record System (TVRS) to Citizen App, common people will be able to show virtual license within the app instead of driver's license. Under this arrangement, the traffic police have been issuing digit chits (e-chalani) to those who violate traffic rules by scanning the QR code in the Citizen app. After deducting the chit, the concerned person can use the digital payment system to pay the fine immediately. DSP Karki said that the digital cheat system has made the traffic enforcement process paperless and easy and transparent. According to Karki, this has reduced the hassle of keeping a record of traffic violations, collecting fines and having to return the license. However, due to lack of digital literacy, only half of those issued with digital chits pay the fine fee online, said a traffic police officer of the office complex.

"The problem is that most of the drivers have not yet downloaded the citizen app and a significant population has not been able to open an account in the citizen app because they use a mobile SIM in someone else's name," he said. Only half of those who have been prosecuted have paid the fine through digital means.'  According to data of Kathmandu Valley Traffic Police Office, 13 thousand 370 people have been prosecuted in the past one month for offenses such as red light violation, breaking lane discipline, driving at high speed, driving under the influence of alcohol under the