Unless there is peace and non-violence in society and the nation, individuals, societies, cultures and nations cannot find the path to progress and prosperity. Therefore, security and its citizen experience are the basic needs of today. Good governance in security is the process and environment in which security services are delivered to the common citizen in an agile, accurate, transparent and accountable manner without discrimination, honesty, professionalism. Now the processes of good governance are changing from traditional to modern. With the rapid development of technology, technology has started to permeate every vein of governance.

Many countries have now developed digital police services, which provide facilities ranging from AI-enabled crime reporting to submitting virtual evidence. In the context of Nepal, the police have been rushing to provide technology-friendly services since the past, and have started some technological measures in crime investigation control and security services provided to citizens. Technology has been adopted in the areas of police reports, character certificates, traffic fines, employee records, daily incident records, crime investigations, etc. However, the services that are to be expanded throughout Nepal and especially those provided directly to citizens have not been made technology-friendly in a way that is integrated and sustainable. Technology assimilates the system. It is essential to eliminate brokerage, sourcing, nepotism, favoritism, favoritism, and corruption and free the Nepal Police service from such distortions and make it more technology-friendly and move towards security and good governance.

When citizens have a problem, the police are the first people they think of. And, they want efficient service from the police. For that, it is necessary to arrange complaints, applications, and reports through digital means instead of going to the police office. Citizens can be facilitated by placing complaint QRs in public places or by placing a complaint app on citizens' mobile phones. What happened to the complaint after filing a complaint with the police? Where did it go? Was evidence found or not? Was the person arrested or not? Did he reach the lawyer's office or not? Did he reach the court or not? The situation of having to repeatedly visit the police office and seek the help of intermediaries and brokers to get information on such matters should end.

When will the report of the evidence and objects collected from the scene of a criminal incident and sent to the lab for examination come? Was it presented to the lawyer or the court or not? It seems that the victim is in even more pain when he goes to the police office to ask/understand such matters. Arrangements can be made to provide information on this matter through digital means.

Many countries have now developed digital police services, which provide facilities ranging from AI-enabled crime reporting to submitting virtual evidence. In the context of Nepal, the police have been in a hurry to provide technology-friendly services since the past, and have started some technological measures in crime investigation control and security services provided to citizens. To quickly obtain and analyze information on administrative and criminal investigations and peace and security activities taking place under the police station, area, district, province and center, the head of the concerned office can make the work more effective by installing AI tools like ChatGPT in the computerized data currently in the office. To make the transfer and promotion work within the police organization transparent, accountable and systematic, certain criteria should be adopted and automated through a digital platform. By doing this, the discrimination and injustice that has been experienced so far in transfer and promotion can be automatically reduced. Every work done by each police officer under their respective responsibilities should be kept in a digital record and a number should be assigned through performance evaluation every month. By doing this, the promotion process can be made objective and fair.

If all work can be done paperless by mobilizing technological resources in the police office, one-third of the currently working manpower can be deployed in the field to protect citizens. By adopting Zoom technology in every police office and inter-office meeting, the confidentiality of office work, communication, and meeting decision records can be made easier, and police operations and services can be made simpler.

Cyber ​​security is currently becoming more sensitive. From time to time, there are reports of police procedures and data being hacked. To prevent this from happening, it is necessary to adopt appropriate and effective cyber security technology for data security. State-of-the-art tools and training should be conducted. A Security Operations Center can be established and activated to strengthen the security of sensitive systems directly related to the information technology, structure, data security, and national security of the Nepal Police. Incidents of cyber crime and social media misuse have posed a new challenge to peace and security in society. In the current environment, a cyber bureau is currently active at the center to deal with this challenge. However, cyber-related complaints and grievances have increased significantly in recent years. Therefore, a cyber desk has been started in each district, but it needs to be made more capable and qualified.

Citizens can be given a much easier experience by freeing them from the current situation of having to walk for hours, wait, bear the financial burden, and seek the help of brokers and middlemen to receive services provided to citizens from the police office and by making the process of providing services, recommendation letters, complaints, and certified documents online. In addition, if the police clearance and verification service, appointment booking system, citizen complaint and feedback system, traffic service and fine management system, lost and found reporting portal, complaint application registration system, and lost and found information system can be started online, citizens can be given a further sense of good governance.

The digital forensic lab of the police, which is limited to the center only, should be expanded to the provincial level. In this way, the lab report will be received immediately in the process of criminal investigation, and criminal investigation and prosecution will be strengthened. And, the victim can get speedy and correct justice. In addition, the police, while carrying out crime control, prevention, peacekeeping and crime investigation, must immediately access data from other agencies. If there is a system for immediate digital access of investigation officers to data directly related to immigration, transport, forest, revenue, statistics department, telecom, etc., crime investigation and control work will be faster and more effective.

It is also necessary to expedite the work of expanding CCTV cameras in main cities, markets, squares, highways, and installing traffic lights at main market squares in all districts. By doing this, crime prevention, control and traffic rule compliance can be achieved through technology. And, citizens can feel good governance. A large number of armed and Nepal Police are deployed at the main and auxiliary border checkpoints to control border crimes, smuggling, and drug trafficking. Manual checks by police personnel are not effective and disputes have arisen from time to time. In such a backdrop, expanding CCTV cameras, AI-enabled digital gates, and X-ray machine stalls at Nepal's international borders will record items and people around the border. And, investigation and control of criminal activities will become easier.