The Department of Postal Services has said that it has intensified the work of delivering documents including passports, driving licenses, educational certificates and others to homes as part of an effort to make the government service delivery system 'digital' and systematic.
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The government's 'courier' service, which was launched by the government with the aim of delivering public services to the doorsteps of citizens, has now expanded to 60 districts of the country.
The Postal Services Department has said that it has intensified the work of delivering documents including passports, driving licenses, educational certificates and others to the homes of citizens in an effort to make the government service delivery system 'digital' and systematic.
According to the Department's Director General Manmaya Bhattarai Pangeni, despite the lack of cooperation from some districts in the initial phase, the service has now started operating effectively in most districts. 'We are expanding the service by mobilizing mechanisms down to the grassroots level. The compulsion of citizens to go to the office to get government documents is gradually decreasing,' she said.
According to the department, 28,169 passports have been transported to the respective districts since the program began. Of these, 1,635 passports have been delivered to the homes of service recipients. The department says that the distribution process has become easier as the address of the service recipient has been collected while applying for a passport at the district administration offices.
The use of the postal system is also expanding in transportation services. As of Jestha 20, 470,881 driving licenses have been sent to the concerned transportation offices, while 671 licenses have been delivered to homes, the department has stated.
Not limited to distributing government documents, the postal department has also increased its collaboration with the education and health sectors. So far, 260 educational certificates have been distributed. The department has stated that 488 laboratory samples have been transported in collaboration with the National Public Health Laboratory. The laboratory sample transportation service has been started from Surkhet, Banke and Kathmandu.
Preparations are underway to start a service to deliver SIM cards to homes in collaboration with Nepal Telecom. The department has stated that the transportation of question papers, answer books and certificates has already begun with the Midwest University, while discussions are ongoing with the Nepal Open University regarding the transportation of academic certificates.
Similarly, a preliminary draft of an agreement on postal transportation has been prepared with the National Health, Education and Information Center. The department has informed that discussions are also underway on the transportation of materials distributed by Nepal Telecom through the post.
Now collaborating with the private sector, the post office
Similarly, the department has now stated that discussions have also been initiated on the transportation of materials from the private sector.
The department claims that significant progress has also been made towards international courier services. Director General Bhattarai said that preparations are being made to expand postal access to more countries by discussing with air service providers. She said that work is being done to upgrade the service system despite limited resources.
Under the systemic reform, a study committee has been formed to interconnect the system with the Passport Department, while initiatives are being taken for system integration with the Office of the Comptroller and Auditor General. The department has also stated that work has been taken forward to upgrade the postal code in the Postal Internal Tracking System (PITS).
Although the government is trying to transform the traditional postal service into a modern government service delivery system by changing the format, the service is still in its early stages. As the service is yet to be effectively implemented in most districts, it seems necessary to improve the speed, transparency, and reliability of delivery. However, the concept of delivering government services to citizens at home has indicated that administrative access will be made more convenient and modern.
