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The Office of the Prime Minister and the Council of Ministers has instructed to identify the employees who cause unnecessary suffering to the customers during the provision of company administration services and take departmental action.
This instruction was given after complaints were made public that the employees were causing trouble to the service users on the pretext of the software being broken, which obstructed the administrative facilities provided by the company registrar's office. After receiving widespread complaints from the service users, the team led by the Joint Secretary, sent from the Prime Minister's Office for monitoring, reached the Registrar's office in Tripureshwar on Friday and found that the service was disrupted. Based on the information received from the monitoring, the Prime Minister's Office has informed that the departmental action has been taken and the service has been directed to identify the responsible employee.
The Secretary of the Prime Minister's Office, Govinda Bahadur Karki, has written to the Secretary of the Ministry of Industry, Commerce and Supply, Krishna Bahadur Raut, who has been directed to operate the Company Administration (CAMIS) service within 24 hours and to take departmental action against the employees who cause trouble to the customers and to inform the Manpower Division of the Prime Minister's Office within three days. When the monitoring team reached the company registrar's office, the head of the office was not there and it was found that the service had been stopped for two days. According to sources, Registrar (Head of Office) Ishwar Kumar Giri is currently visiting China.
According to the Prime Minister's Office, in the process of repairing the information system at the Registrar's Office, the service was interrupted due to lack of equal access to the service, employees were not found in the office, employees who were not supposed to come physically were also coming to the office, and the office did not own the software system.
Complaints such as crowding of customers in the office and financial manipulation by employees on the pretext of broken software had reached the Prime Minister's Office from various media. Based on the information that the customer complained, a team led by Joint Secretary Subas Dhakal from the Prime Minister's Office went for monitoring.
Meanwhile, the government amended the Companies Act 2074 and introduced a law that gives 90 percent discount on interest and fines to the companies that failed to renew, but there is a complaint from the service users that they have to 'intrude' during implementation. In order to address this complaint, Industry, Commerce and Supply Minister Damodar Bhandari directed that the files registered for company registration, renewal etc. should be completed by the end of June. According to his instructions, the team of Jitendra Basnet, head of the Ministry's Industrial and Investment Promotion Division, reached the Registrar's office on Friday and started monitoring. The staff of the registrar's office said that the work was delayed due to legal and technical problems.
On December 28, the government amended the Companies Act through an ordinance on improving the economic and business environment and increasing investment. It was said that the penalty for late submission of details would be discounted by 90%. However, the concerned ministry and the Prime Minister's Office became interested after receiving widespread complaints that the employees of the registrar's office were giving discount facilities only by collecting money through brokers under one or the other pretext.
According to Prime Minister's Office sources, the customer complained that the registrar's office was overcrowded and that the staff would work only if they paid money through brokers.
