Hariram Gupta of Yashodhara rural municipality went to the district police office to file a complaint. He, who did not know how to write, was looking for a scribe outside the gate of the police station. After seeing the confusion for a long time, the police who were in the nearby Civil Help Desk suggested to scan the QR code on the mobile phone and print it and bring a sheet.

After scanning the QR code on his mobile phone and printing it from a nearby shop, the police filled the name, address and details, Gupta submitted the complaint to the case branch. According to him, the cost of printing the complaint was Rs 10.

Kapilvastu police have been using technology since last December to receive complaints and petitions from eight types of QR. Anyone who comes with a problem can submit an application by scanning the QR code, which has made it much easier for the customer. As they have technical knowledge, they scan the application and fill it. DSP Mohanmani Adhikari, Information Officer of the District Police, said that arrangements have been made to assist the Citizens' Aid Cell located at the gate of the police office so as not to know the

. He claimed that no other office has a system for reporting using such technology. We have received a good response. That's why we worked enthusiastically," he said.

This facility is available at 6 places where the case is pending, including the district police in the headquarters Taulihwa. Along with Taulihawa, arrangements have been made to receive technology-friendly applications from area police offices Pipra, Gorusinge, Krishnanagar, Ganeshpur and ward police offices Chandrauta. 34 people have benefited from this exercise which started in February.

8 types of QR are placed at the gate in the police office premises for everyone to see. Similarly, the waiting room, control room and other places inside the office have been kept. In these QR, the format of missing person, lost vehicle, lost mobile phone, complaint application and complaint application has been kept.

Similarly, separate model forms have been kept for vehicle accident verification, cyber crime and district police complaint/advice. The details of other documents required while submitting the application in QR code format are also mentioned. There is also a facility to send the form by email and fill it up at home.

Service users say that they have to pay between 500 and 2000 to a notary or a lawyer when writing an application to the police office. Most of the people who come to the police are victims. Devi Prasad Burma, president of Community Police Service Center Taulihwa, said that the QR facility has made it easy because if you have to spend unnaturally on it, it will add to the hassle and expense.

He said that the situation of poor people having to take out loans for complaints or petitions is over. The DSP official said that with this arrangement, the practice of bringing in middlemen and incurring unnecessary expenses on the grounds that they do not have knowledge of the language has ended.

President Burma said that since this arrangement will establish direct contact between the police and the victims, it is expected to institutionalize and strengthen the justice system along with ease in legal remedies.

Chief District Officer Dilkumar Tamang says that since the youth generation is becoming technology-friendly, this will help them in their ease. The police practice started here will help them to work at other times as well. While making citizens technology-friendly in everything, other agencies can also learn from the new practices of the police, he said.