The Economic Survey 2082/83 has pointed out that progress is being made in all seven digital service delivery sectors, which have reached the country's access to information technology. According to a public survey on Wednesday, the digital system is being strengthened in public service delivery with the density of internet subscribers reaching 145.7, digital television access to 82.0 percent households and mobile broadband density reaching 100.3 percent. 

Although the survey showed positive aspects, experts point out that basic challenges such as low digital literacy, lack of interconnection between government systems and lack of automated service systems remain in practice. The survey has pointed out that e-governance has been practically expanded along with big technologies such as the National Identity Card, Citizen App and Revenue Management Information System. The survey mentions that the use of technology in government service delivery is increasing through systems such as the development of learning materials, tuberculosis testing through 9 AI-enabled digital X-ray machines and a digital soil map with 38,418 soil samples entered. It is said that by Falgun 2082, 220 bodies have been connected to the government integrated office management system. 

The survey mentions that 125 government bodies have sent SMS to service recipients 42.7 million times through the government SMS system, 55.16 thousand 398 e-passports have been distributed, the land registry record management system has been implemented in 35 land revenue offices and the public access model has been implemented in 114 offices. It also mentions that the online system called 'Mero Kitta', which allows maps to be printed, has been expanded to 135 survey offices. 'IT labs have been established in 10,236 classrooms of 4,608 schools,' the survey says, 'A mobile application is in operation for women's health volunteers.' The survey mentions that a policy has been formulated for the use of artificial intelligence in the current fiscal year itself and the Citizen App Operation and Management Guidelines, 2082 has been implemented.

According to the survey, there has been an improvement in the total value added of Nepal's information and communication sector. The total value added of this sector is estimated to reach 5.53 percent in the current fiscal year. It was 4.88 percent in the last fiscal year. The contribution of the information and communication sector to the gross domestic product is also estimated to increase by a slight percentage in the current fiscal year. This time it is estimated to be 1.93 percent, while in the last fiscal year such contribution was 1.92 percent. 

Information technology expert Manohar Bhattarai points out that there are still challenges in Nepal's digital public service delivery. The basic infrastructure of Digital Nepal is still weak. 'The main problem is the lack of stability of internet and electricity in many places and the poor quality of the available infrastructure,' he said, 'It is not possible with urban-centric services alone. There is a lack of quality access in rural areas.' 

Bhattarai believes that even if some services are expanded online, they cannot be used due to lack of knowledge among citizens. Recently, he visited the ward offices of the Far West and said, "Only 5 people have used the online citizenship recommendation service in four years, the rest go to the ward office." Due to lack of digital literacy, citizens are suffering in practice despite the system being in place. 

Bhattarai also discussed the risks posed by Kathmandu-centric digital infrastructure. "Bodies outside Kathmandu are dependent on Kathmandu's government cloud, which means that if the system goes down here, there is a risk that services across the country will be disrupted," he said. "Such dependence on the center must be addressed and managed." 

The survey also mentions that the information technology sector has gained momentum due to the increase in computer programming and information service activities, the expansion of the business of internet service providers, and positive changes in wireless communication services. Looking at the data of the past 10 years, it is seen that the average annual growth rate of this sector has been 5.22 percent and the average contribution to the gross domestic product has been 2.13 percent. Compared to the average contribution of the last decade, the contribution of the current fiscal year is low. It is said that personal and biometric details of 213,553 citizens have been collected as of 2082 Falgun. Despite the collection of so much details for the purpose of distributing national identity cards, the Economic Survey has shown that only 4033,040 such identity cards have been distributed so far.