The NEA has informed that it is going to introduce the 'NEA AI Sathi' system (app) with a new concept of embracing artificial intelligence (AI) not only as a technology but also as an institutional friend.
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Nepal Electricity Authority (NEA) has come up with a plan to effectively advance technology-friendly service delivery along with the development of technology. The authority is preparing to introduce the 'NEA AE Sathi' system (app) in line with its long-term strategy of making the organization technology-friendly, simple, efficient and future-oriented.
The NEA has informed that it is going to introduce the ‘NEA AE Sathi’ system (app) with a new concept of embracing artificial intelligence (AI) not only as a technology but also as an institutional friend.
The NEA has also informed that it has organized the ‘Hackathon Event-2082’ with the aim of putting this idea into practice. ‘We have launched this program with the idea that AI should not be a complex and distant technology, but a friend who is remembered and supported when needed,’ said Hitendradev Shakya, Executive Director of Nepal Electricity Authority. The name ‘AE Sathi’ itself is an attractive and people-friendly concept. We have set a goal to present the technology in an intimate, easy and user-friendly manner, not complicated. As a ‘supporting friend’ of the organization, the AI friend will assist the service recipient in providing the necessary services.’
He also informed that the Authority believes that the culture of service recipients calling them ‘AI friends’ and using them for various information and support required by the customers will gradually develop. The Authority has informed that this concept is included with the long-term idea of establishing AI not just as a technology but as a collaborative friend.
The Authority has informed that 27 proposals were presented by employees within the organization in the ‘hackathon’ launched with the aim of institutionally embracing AI. The Authority has informed that these proposals focused on customer service improvement, administrative workflow simplification, data analysis, policy and legal facilitation, among other topics.
The proposals received through the ‘hackathon’ will be evaluated in detail after the presentation and the best and practical concepts will be selected from the evaluation process and preparations are being made to gradually implement them.
'The selected concepts will be incorporated into the institutional system through a testing and development process,' Shakya said, 'The current era is the era of AI. Therefore, we have brought this concept forward as the institution also needs to move forward with the times.'
The Authority has also informed that the concept of 'AI Sathi' has been developed with a long-term strategy and this initiative has been taken forward as an important start towards institutional innovation, digital transformation and service improvement.
The Authority plans to focus the 'AI Sathi' system on customer service and information flow in the initial phase and gradually expand it to technical analysis, load management, forecasting and data-based decision-making. This is likely to be the first attempt to use AI among public bodies.
