To increase the transparency of public transport, Jhapa's Sagarmatha Transport not only issues tickets to passengers, but also deploys TT to check the tickets.
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If you have traveled to India by train, you must have met the Traveling Ticket Examiner (TT). If you come to the east, you can meet TT in bus as well as in train. To increase the transparency of public transport, Jhapa's Sagarmatha Transport Company not only issues tickets to passengers, but also deploys TT to check the tickets.
Last Saturday when Bharat Yadav, who was going to Birtamod from Biratnagar, reached Itahari, he paid 250 rupees to the conductor and took two separate tickets of 150 and 100 rupees.
Yadav was surprised. He had never experienced this before in a public bus. "Giving tickets to bus passengers is a good thing," said Yadav, "It not only ensures transparency, but also ensures the rights and safety of passengers."
is clearly seen inside the bus, if you don't give a ticket, travel for free. It is mandatory to take the ticket otherwise the accident insurance will not be available. Everest Transport Service has not only issued tickets to the passengers, but also deployed 'TT' to take action against conductors who do not issue tickets. TT checks us from time to time. They even recommend action if they find that passengers are charged more fares or tickets are not given,'' says Roshan Kafle, conductor of bus number 2669.
The company claims that since the TT has been running since the beginning, the transporters and passengers are all aware, so no action has to be taken against anyone. The company has appointed Deepak Katuwal, Vishnu Mainali and Jaikisan Thapa as
TTs. They travel from Kakadvitta to Biratnagar, Dharan and board the bus to check the tickets of the passengers. What the driver, co-driver and conductor of the bus do not know. "We check the tickets without letting the bus staff know," says TT Vishnu Mainali. At present, 28 buses are running regularly on the Kakdavitta-Viratnagar route and 6 on the Kakdavitta-Dharan route, said Naveen Koirala, president of Everest Transport. This company has been prioritizing transparency as they are imported at full revenue exemption. Special discounts have been arranged for the disabled, senior citizens, patients and students. "There is free Wi-Fi, drinking water facilities inside the vehicle," Koirala adds, "passengers are not left stranded in the middle of the road." It is only left at the destination.'
is now soon going to implement a 'QR Code' system for digital payments, which will make it more convenient for passengers. "Our objective is not only transparency, but also passenger service, convenience and satisfaction," said Praveen Thapa, director of the company.
Mohan Kazi Neupane, a central member of the Consumer Awareness Campaign, says that this step of Everest Transport is exemplary at a time when public transport reforms are being debated. According to him, transparency is necessary in public transport. Neupane said that giving compulsory tickets to passengers, re-checking whether they have received tickets and ensuring their convenience is a positive thing. "Other transport companies also need to adopt this system," he said.
