The purpose of the federal government system of Nepal was to bring the government access to the doorsteps of the people. With the idea of ​​making the local level the center of service delivery with rights, a kind of hope was raised among the people. But irony! Those expectations are still unfulfilled.

Even today, there is no level to take responsibility for the suffering, problems and pain that the people are experiencing on a daily basis . A bureaucracy that does not care about the basic needs of the people has turned out to be a device for taking advantage. 

Our ward offices, health institutions, schools or agricultural service centers - government employees are the faces that people meet in all service agencies. But even in them, the feeling of serving is less, the trend of looking for convenience is more visible . Some employees are limited to the practice of avoiding and avoiding the problem instead of finding a solution . Their behavior such as filling forms, making them sit in queues, dragging files, asking them to come again and again have become common for the people . In such a situation, it is natural for the citizens' trust in the state to decrease . 

It was expected that service flow would improve with the implementation of federalism. But now a kind of 'convenient administration' has been developed in the employee trend . Instead of service needs, problems or geographical conditions, there is a tendency to choose 'a place to get allowance'. Employees don't want to go to the places where people think the service is very necessary. But for transfer or training, there is a desire to choose Kathmandu or other convenient cities. Such a trend is not only reducing the effectiveness of service delivery, but also losing people's trust. 

governance is not a paper, not a slogan, it is the behavior that people see and experience . Government employees are the representatives of the government directly visible to the people. When those same representatives are seen as irresponsible, dull and insensitive, then disgust towards the system of governance is generated. 

In fact, when service delivery is delayed or ignored, the general public feels injustice . Disabled persons still have to go to the office for months for the small task of making their identity card. There is a lot of hassle and confusion even in the matter of getting old age allowance, mentioning the name in the relief list or making a letter of recommendation. These problems can be solved by developing a system in which the performance of employees is regularly evaluated and responsibility is assigned based on the results.

Employees working at the local level should be active in understanding and solving local problems. We should develop a work culture that makes them fully responsible for service delivery. The system of employees themselves reaching out to the public helps to make the service effective. 

Employees are not improved by increasing salaries and allowances. A mechanism is also needed to reward employees who provide excellent service and punish those who are irresponsible . It is also necessary to punish employees who do not come to the office on time and do not show seriousness in service. The process of making the service system technology-friendly should be effective . From information flow to service monitoring, technology should be used a lot . In order to make the digital system effective, it is necessary to conduct an informational campaign to facilitate the use of technology to the citizens as well as to provide the necessary training to the employees.